Learn more about the academic programs we are delivering in Winter 2025. If you have any questions about part-time studies, please contact us.

 

Medical Administrative Assistant

Seneca College Certificate

 

Overview

The medical and allied health fields represent a significant area of employment for graduates of Seneca Polytechnic's Medical Program Certificates. The programs are designed to meet the training needs of:

  • students who wish an entry level position in a hospital,
  • those presently working in hospitals or physicians' offices wishing to upgrade their skills and /or position through certification,
  • general secretaries who wish to specialize in the medical field, or
  • those wishing to establish their own transcription business after establishing their credibility with a hospital.

Students learn how to effectively use verbal and written communication skills when dealing with the public and/or hospital personnel; the importance of personal appearance and proper telephone techniques; coping mechanisms for handling stress associated with their position; how our Canadian cultural mosaic plays an integral part in effective health care of patients and their families; understanding the handling of patient/family confidentiality and medical ethics; medical terminology including anatomy, pharmacology and laboratory terms; standard medical office procedure skills as well as keyboarding and word processing skills.

Certificate requirements are updated from time to time to meet changes in the workplace so that the skills of our graduates are on the "leading edge" providing them with the flexibility to work in a variety of medical environments.

Students must apply to graduate after completion of each certificate. Certificates cannot be awarded retroactively. Students must choose to graduate from either the Medical Transcriptionist Specialist Certificate or the Medical Administrative Assistant Certificate.

Entry Requirements

  • Ontario Secondary School Diploma (OSSD) or equivalent with:
    • Grade 12 English: ENG4 (C) or ENG4 (U)

OR

  • Mature Student Status (age 19 or older) with the prerequisite course, its equivalent or appropriate Academic and Career Entrance (ACE) Certificate program credit (see Academic Upgrading)

OR

OR

Students who do not meet the admission requirement should contact the Program Coordinator directly for further advisement.

Prerequisites

It is your responsibility to ensure that program requirements and course prerequisites as outlined are met. Prerequisites are included for your academic protection. Knowledge of the prerequisite material is assumed by your instructor and instruction will proceed accordingly. Students lacking prerequisites not only jeopardize their own ability to succeed but present unnecessary interruption. If you lack appropriate prerequisites (or Transfer Credit for the prerequisite course) you may be asked to withdraw or transfer to a more appropriate course with the risk of academic/financial penalty.

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Part-time Studies courses are being offered in either of the following four formats: Online, Flexible, In-person, Hybrid. Click Availability below to see current offerings.

Curriculum

Certificate Requirements

PRC127
Writing Grammatically
Availability
 

Prerequisite(s):

Completion of ESL934 or ELL100 at entry level for COM101 or permission of English coordinator

Students learn the rules of English grammar in a comprehensive, easy-to-follow manner. The course begins with a review of sentence parts, followed by an in-depth explanation of sentence structure, and culminates in a practical review of stylistic conventions in business and professional writing.




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KIP103
Introduction to Microsoft Office
Availability
 

Students will acquire skills using a variety of operations found in Microsoft Word, Excel and PowerPoint and develop keyboarding skills (min. 35 wpm), through hands-on experience and assignments.




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LEG303
Communication I
Availability
 

In this course, students develop their knowledge of contemporary English grammar standards and organizational writing patterns, which together create a strong foundation for organizing and writing tasks in subsequent communication courses.

LEG303 is not eligible for Prior Learning Assessment.




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MDR100
Medical Terminology
Availability
 

Medical terminology will assist students in developing the language required to communicate effectively in a medical setting. Word structure, diagnostic procedures and pharmacology as well as common medical terminology related to twelve body systems will be studied. You must achieve a grade of 65% to pass this course.




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OCA303
Excel
Availability
 

Students learn to use Microsoft Excel to create and format spreadsheets in order to analyze data and make more informed business decisions. Students will discover how to; create, edit, format and print workbooks; use mathematical formulas and functions; create and format charts and shapes; insert images; cut, copy and paste data.

The course is designed to help prepare students to write the MOS Certification exam for Excel 2013 (MOS Exam 77-420) or Excel 2016 (MOS Exam 77-727).

Students will also have the opportunity to earn MyITLab Microsoft Office Badges, which demonstrate achievement of skills in Excel.




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SST821
Medical Office Procedures
Availability
 

Medical Office Procedures is a course designed for the learner who plans to work as an administrative (front office) medical assistant in a private physician's office, specialty clinic, or hospital setting. It will include information on professional and career responsibilities, interpersonal communications, records management, written communications, financial administration, and managing the medical office. The Canada Health Act will be introduced as well as OHIP and the principles of OHIP medical billing.




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SST836
Health/Medical Records Theory
Availability
 

This course is designed for individuals working or interested in working in the health care field: ward/unit clerks; volunteers; medical secretaries or administrative assistants; and medical insurance adjusters. Topics include addressing the changes in health care such as interpretation of The Health Act; multiculturalism; role of the District Health Council; the new Rights of Access to health information; what to expect in the future with respect to changes that impact on patient care, mandatory legislation re consent to treatment; Advocacy Acts; ethics and the law, and how they impact health care workers. You must achieve a grade of 65% to pass this course.




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AIP203
Microsoft Office
Availability
 

Prerequisite(s):

KIP103, LEG303

This course will familiarize students with the applications contained in the Microsoft Office Professional or Academic or University Edition of Microsoft Office 2016 covering Word, Excel, PowerPoint and Access.




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OCA103
PowerPoint
Availability
 

Prerequisite(s):

PRC127, LEG303 and AIP203

Students learn to use MS PowerPoint for Windows using its pull-down menus, toolbars and dialogue boxes. PowerPoint as a presentation program allows students to create colourful graphics and text slides along with reports for your projects.




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SST822
Medical Health Billing
Availability
 

Prerequisite(s):

MDR100 and KIP103/SST821

This course is of interest to secretaries, unit clerks, or anyone employed in a physician's office or medical clinic. Using a medical software billing package which meets the current requirements set out by the Ministry of Health for claim submissions, students acquire the necessary skills required to do health billing in a physician's office or medical clinic and become familiar with the Schedule of Benefits on line and Diagnostic Codes, give an Interpretation of the Remittance Advice and prepare OHIP claim submissions on desk or by EDT.




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SST838
Medical Terminology II
Availability
 

Prerequisite(s):

MDR100

This course continues on from MDR100, completing the major body systems through 45 hours of instructional time plus a minimum of 6-8 hours of homework per week. You must achieve a grade of 65% to pass this course.




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SST851
Transcription Styles and Practices
Availability
 

Prerequisite(s):

MDR100 and LEG303

(Formerly Medical Transcription I)
Learn concepts and standards of style and format of medical reports and basic grammar rules in medical documentation. Prepare for medical transcription by applying industry standards, as set by the Association for Healthcare Documentation Integrity and presented in the Book of Style, third edition. The course introduces information not encountered outside of healthcare documentation.




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SST852
Medical Transcription Fundamentals
Availability
 

Prerequisite(s):

SST851

(Formerly Medical Transcription II)
This course will enhance the learning achieved in previous and prerequisite courses for medical transcription that students need to enter the field with confidence. Students will experience a practical and effective approach, with follow-up questions in each chapter to promote class discussion and exercises designed to reinforce concepts and procedures. Students will have a conceptual and practical understanding of general medical terms and various medical specialties in a way that is easy to remember. Detailed transcription tips throughout the course will offer useful information and hints, and there is a CD-ROM that includes 10 hours of actual dictation, sample reports, and other data needed to prepare the documents discussed in the text.




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Other Course(s) of Interest

SST839
Dental Terminology
Availability
 

Develop sound knowledge of dental terms, with an emphasis on anatomy, disease terms, and instrumentation. Terminology specific to infection control, pain management, tooth restorations, prosthodontics, endodontics, periodontics, pedodontics, and malocclusion is included.




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SST840
Veterinary Terminology
Availability
 

The focus of the course is on terminology used within the veterinary office in order to develop the language skills necessary to communicate effectively within this environment. Word structure and terminology are studied to ensure that those working in the veterinary profession understand the veterinarian, co-workers and clients. Terminology will be introduced along with a very basic understanding of anatomy and physiology using the body systems approach.




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The following changes have been made to this program as of January 2020:

Students that started the program prior to January 2020 may use either subject to qualify for graduation.

Credit for Prior Learning

Prior Learning Assessment

Earn college credits for what you already know.
Prior Learning Assessment is a method of assessing and recognizing learning that is equal to college level learning, but has been gained outside a traditional classroom (through work experience, volunteering, outside study, etc.). If you can prove that the knowledge you have gained meets the outcomes of a Seneca course, then credit will be awarded.

How does the PLA process work?
Prior Learning is demonstrated through a "challenge" process. The process measures learning through a variety of methods which may include tests, portfolio assessment, interviews, demonstrations, essays, and work samples. The method used will be determined in consultation with a Program Coordinator.
For more information and to determine if you are eligible for PLA, please call the Program Coordinator.

The process may take from 6 to 8 weeks.

Note: Not all courses can be challenged. For more information go to PLA website or contact your Program Coordinator.

Transfer Credit

Many students who enter Seneca Polytechnic will have earned academic credits in postsecondary educational institutions which they may be able to apply toward completion of a Seneca Polytechnic program.

Requests for Transfer Credit must be for a specific course and must be accompanied by an official transcript and course outline. A minimum grade of "C" (60 percent) is generally required for a course to be considered for Transfer Credit.

Download a Transfer Credit Request form. An official copy of your transcript and applicable detailed course outlines should be attached and submitted. Please note it may take 4 to 6 weeks for a Transfer Credit decision.

More Information

Please visit the Office of the Registrar.

Please note: LEG303 is not eligible for Prior Learning Assessment.

Graduation/Convocation

When you meet all program requirements and become eligible for a certificate, diploma, or degree, you must inform the Registrar by completing a Graduation Application form and paying the graduation and alumni fee. Certificates, diplomas, and applied degrees are issued twice a year in the Fall (October), Spring (June) and Winter (February).

For further information including deadlines and fees, please visit the Convocation website or contact the Convocation Office at theservicehub@senecapolytechnic.ca.

Program Contacts

Maria Graziosi
Program Assistant
Maria.Graziosi@senecapolytechnic.ca
416-764-0964


Melanie Rubens
Program Coordinator
Melanie.Rubens@senecapolytechnic.ca
416-764-0973


For more information about this program, fill out the following form.