Immigration Case Management (ICM)

This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Colleges and Universities.

The graduate has reliably demonstrated the ability to:

• Manage respectful and collaborative professional and interpersonal relationships that align with the provisions of privacy and confidentiality laws and ethical principles governing legal professionals. 
• Document and communicate information in adherence to legislation, regulation, and workplace standards. 
• Maintain currency in knowledge of immigration and refugee law, regulations, policies, and application procedures to support the legal practitioner. 
• Manage constraints, deliverables, timelines, and resources to meet requirements for workflow management and office administration. 
• Adapt management strategies and techniques in response to the daily requirements of managing an office. 
• Manage immigration case files and projects using technological tools to support collaboration, monitoring, and information distribution. 
• Manage case file flow to ensure it is consistent with the requirements of the Immigration Refugees and Citizenship Canada, and the Immigration and Refugee Board. 
• Research and summarize relevant statutes, regulations, and case law to support the legal practitioner.