ESC110 - APCO Public Safety Telecommunicator

Subject Title
APCO Public Safety Telecommunicator

Subject Description
Students will complete the APCO Public Safety Telecommunicator I course, which was designed by the Association of Public Safety Communications Officials (APCO). In this course students learn the basic skills required of emergency response call takers and dispatchers. A certified APCO trainer teaches the course. Upon successful completion, students receive certification from APCO International. (*A minimum of 80% on the final exam is required to receive the APCO certificate from APCO International) Please note the inventory sticker is included with the textbook. This sticker is your authorization to write the certification exam and must be submitted along with your completed exam. THE TEXTBOOK MUST BE PURCHASED NEW.

Credit Status
This is a 911 & Emergency Services Communications Program prescribed credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

• Identify the roles and responsibilities of a public safety telecommunicator (PST).
• Explain the legal aspects of Public Safety Communications.
• Describe the various technologies relevant to emergency communications and response.
• Apply effective telephone and radio communications techniques
• Explain and classify various calls for service.
• Identify and describe various techniques used to manage emergency and non-emergency calls for service in public safety communications.
• Identify and explain components of the National Incident Management System (NIMS).
• Describe stress management theories.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecapolytechnic.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecapolytechnic.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Camera Use and Recordings - Synchronous (Live) Classes
Synchronous (live) classes may be delivered in person, in a Flexible Learning space, or online through a Seneca web conferencing platform such as MS Teams or Zoom. Flexible Learning spaces are equipped with cameras, microphones, monitors and speakers that capture and stream instructor and student interactions, providing an in-person experience for students choosing to study online.

Students joining a live class online may be required to have a working camera in order to participate, or for certain activities (e.g. group work, assessments), and high-speed broadband access (e.g. Cable, DSL) is highly recommended. In the event students encounter circumstances that impact their ability to join the platform with their camera on, they should reach out to the professor to discuss. Live classes may be recorded and made available to students to support access to course content and promote student learning and success.

By attending live classes, students are consenting to the collection and use of their personal information for the purposes of administering the class and associated coursework. To learn more about Seneca's privacy practices, visit Privacy Notice.